If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. 05-25-2022 You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. The seller either has to provide you a pre-paid label or send you the money to return. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." Knowing your shipping cost is critical to pricing your items right and maintaining your profit. The only time an automatic label can be provided by the seller or eBay is if both are in the US. They told me to ship the item to an address they provided. I sent a message the seller for a return label, but there was no reply. 11:02 AM, "Are you sure you can't send it USPS Priority International? What happens if the item is lost while it's being returned? I was under the impression that according to eBay policy, the seller has to provide the label . Please do so as soon as possible so I may get this shipped back. Send the funds using the buyer's preferred method. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. You can return items in the following ways: To see which options are available for your return, go to Your Orders. Do you back your Paypal account with a credit card? Contact the seller for a return shipping label. Privacy Policy. Please select what best describes the information: Thanks! 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! We may ask you to accept a billing agreement to authorize payment for these kinds of charges. The seller is responsible for paying the return postage, this is their problem, not yours. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. These reps are better trained and are not yet burned out. To create a shipping label with FedEx, follows these steps: 1. A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. View cart for details. If youprefer, you can provide the buyer with another method of returning the item. You could always take your package to The UPS Store, but its easy to make a label online, too. Select Create return label. I thought the seller had to provide a mailing label. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. You are registered in the U.S. but say you are in Prague. Learn more about our signature confirmation requirements. Enter the package details. I was sent the wrong DVD from the UK. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Or did you pay with a credit card? 05-14-2021 12:24 PM. Now there is a message from the seller that they can't send a return shipping label. Reddit and its partners use cookies and similar technologies to provide you with a better experience. eBay will not be able to force the seller to refund the postage once you have mailed the item. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Download the label as a PDF. You can create and email return shipping labels to customers easily using Stamps.com. Return shipping costs when you use an . The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. moment, Oh, Ship! Where they're incorrect is saying eBay can. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. Select Create return label under the original shipping label number on the order. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. This is twice the price of the fishing rod. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. When you choose the shipping method for your return, return fees are calculated. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. Select a label-free, box-free return location after initiating your return through Your Orders. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. The return shipping label feature is available for all domestic USPS mailclasses. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Your buyer can then print the label and use it on their package. Read our most popular questions and answers on how to handle return shipping for items you've sold. Youve got three options to get it to UPS: Copyright 1994- Simply print the label on normal paper and tape it to the package. What should I do in this case? I bought a laptop keyboard that arrived today and it was defective. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. Welcome to the eBay Canada Community your community. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. The last message from the seller: "wow did you know there are actually humans behind these sales? You can return your package using a label from Your Orders. When I get a return as a seller on the items where "the . Stamps.com is an independent vendor of the USPS. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. You may also print a return shipping label to mail it to your customer. The seller is correct that they can't issue a label for International shipping. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. 772515155830 232a5c42-11c5-4be7 . However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. Who's responsible for return shipping costs depends on why the item is being returned. Don't use duct tape. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. The unofficial eBay subreddit. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. zip code are eligible for Free Returns. That sounds like a scam to me. Choose the label you want to send to your buyer. returns, This isn't the information I was looking for. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. Here you can discuss all things shipping with other members. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. We recommend using a tracked service for return shipping. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. and send return shipping labels from one interface. United Parcel Service of America, Inc. All rights reserved. . 03-14-2018 Seal your box with plastic or nylon tape at least two inches wide. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. There are several ways you can send an item back to the seller. This is normally 3 full business days. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". You might want to first package the phone so that you can give them the weight and dimensions for the label. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. We haven't had any direct communication, just via ebay's automated messaging notifications. 03-14-2018 If you dont ship the item back by that date, we may close your request and you will not receive a refund. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Went too fast and looked at the wrong profile. Return an item with alternative shipping arrangements. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. how long do I have to before my refund request is cancelled? 10:08 AM Obviously I don't trust him to give me the money back AFTER I ship it out. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. A dialog will open as you type your search terms. In the message section of the return, write to the seller. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Bring it to the drop off location with the item you want to return. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? I tried contacting customer service again, but the rep wouldn't close the case yet. Adding tracking details to your return helpsprotect against delays or issues in the refund process. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Select 'Internet Options'. You don't have to package your item in a shipping box. I'm nto trying to scam anybody. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Would you like to get help at the customer service hub? The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Select 'Every time I visit the webpage'. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Confirm your return address on the label. When you choose the shipping method for your return, return fees are calculated. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. The seller is responsible for the return shipping costs but they won't send me a return label. and restocking fees from your refund. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. So I think the mechanics of return shipping will be a moot point. Copyright 1995-2023 eBay Inc. All Rights Reserved. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. For more information, please see our Buying used phones requires a little bit of willingness to learn.". Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. A strong shipping strategy is key for a successful holiday. I'm in Prague". You dont need a special printer or self-adhesive labels when printing return shipping labels. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! You do not have permission to remove this product association. I asked the seller if they really want me to do that since they are responsible for the shipping costs. What site do you login with? Get $5 in free postage to use during your trial. "wow did you know there are actually humans behind these sales? Copyright 1995-2023 eBay Inc. All Rights Reserved. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. When youre responsible for return shipping, you can choose from a number of options in the return request form. More shipping tips from your fellow sellers! If you don't have one, you can order supplies online or buy one at The UPS Store . When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. Try contacting one of these (Facebook allows more keystrokes). I'm nto trying to scam anybody. Return electronic devices Sign in to your FedEx account, or, if you don't have one, register online. State in your message that you are both in Canada. Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. What kind of return did you open? I am a busy person so i forgot to check one last time if it was reset. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. If they don't, return to the case on day 4 and ask Ebay to step in. Typically shipping software is used to create return shipping labels. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Don't open the chargeback unless the eBay Dispute goes against you though. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. your return. The seller replied "I have the pin but I cannot provide it as that would create a security breach." Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. There no other option in my city. You can choose whether to accept returns if a buyer changes their mind about a purchase. Get Your Package Ready. Holiday shipping is now in full swing, check out these helpful shipping tips! My problem now is that there is no option to get eBayinvolved. Tick the box that says I provided a return label with the original item. Type a message to the buyer. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). How to use your eBay earnings to purchase shipping labels. 2023 If you want return shipping to be insured, see our section on alternative return shipping options. If the item location was China that is where you are supposed to be returning it to. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. You have 21 days from the date you opened the return to ask eBay to step in. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Dont use duct tape. Make sure the barcode is clear so the carrier can scan it easily. Buying used phones requires a little bit of willingness to learn.". (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. 03:38 PM. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Sometimes, it just doesnt work. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. As mentioned, you can ask eBay to step in on day 4. I purchased a phone but it was locked by PIN once it's turned on. Just keep it in mind. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Select your carrier and enter the tracking number. Box it, label it, send it all from home. Copyright 1995-2021 eBay Inc. All Rights Reserved. 2. Schedule a Pickup. Chargebacks are not often heard about here from the buyer's perspective. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. Hand the labeled package to your friendly neighborhood driver. You can return your package using a label from Your Orders. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. - edited it up from your address and we'll do it during your regular mail delivery. See our Partial refund guidelines for more details. @missjen316 wrote: There is loophole in the new return system. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. SelectExamples of alternative shipping arrangements below for more information. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Returns Made Easy. You haven't provided me with a return label or the funds to purchase one myself. First things first - you need to pack your items in a sturdy box. Return shipping labels normally do not have a mailing deadline.
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