Plug in the receiver and DVR. All of the three remote Receivers are served by coax from the gateway box. I agree, this CDVR issue seems to be similar to that of a week or two ago. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. We are having the same problem and this is May 2021. AT&T Community Forums. I'm spending too much money on an unreliable service and I am not happy about it at all. I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. If you look on I posted my emails I had with the UK CEO. We are very happy to hear that and were able to assist! Been using an old one. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. I had a KS9500 and had the same issues. in. Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. I am having some of the same problems again. All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. That post suggested that i retune the TV , not automatically but manually (under broadcasting , then expert settings). (This takes 5-8 minutes and impacts any DVR recordings in progress.) As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. When three white dots appear on the screen, unplug the DVR again. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. in. My 6:00am appears to have started recording correctly. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. Custom keyboard shortcuts may sometimes not work because some games block keys. Please try again later errors that lock me out of playing a recording when I have the time to watch it, which is he whole purposes of doing a recording, are especially frustrating. Unfortunately there is no way to recover programs that did not properly record. The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. Things are looking up. My mother always manually sets her DVR programming. To change that, you just need to restart Game DVR task, and you should be able to record again. Question About Spectrum Voice (Landline) Caller ID Information? To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". 09-11-2018 After doing that the program *did* appear in Scheduled recordings (and did record the next night), even though the red dot was still missing. , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. Press the Recorded TV button on your remote if your recorded program is frozen or missing. Thank you! This same thing was broken 11 days ago now its not working again? Report to your retailers as a fault immediately. This article covers common troubleshooting steps to help resolve DVR related issues. Please try again later. Some show up and then disappear and then come back with a different episode number. Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. I then retuned the tv this way by accepting the various blocks of channels shown, in my case 23 , 26 etc , (around 7 to 8 blocks of channels). Turn on your TV and select the matching HDMI input for Optimum Stream. Optimum TV app. Make sure you've got the recording space for that marathon of your favorite show. Program didn't record. Optimum.net is compatible with a wide range of browsers. It is not confined to the main receiver. in. Invalid password, please complete all fields. Reddit and its partners use cookies and similar technologies to provide you with a better experience. AT&T Community Forums. Its not even worth it to watch a recorded show because you miss so much. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. Unplug the receiver or DVR power cord from the wall or back of the box. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? 09-11-2018 Select Settings from the Start menu then go to Update & security, and select Check for updates. Confirm your recording settings by pressing the Menu button on your remote. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. So disappointing. The recordings in question were three NFL games. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. Sometimes all of the show and about 30% of the time about 20 minutes. Hi there! If you still cant access the game bar, maybe your game is simply too old for it. Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. Update your apps and games in order to use Game bar with all games. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. Restart the game and try recording again. is that possible? Copyright Windows Report 2023. Please let us know if you continue to get those errors. The Cloud DVR is really annoying at times. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. I can't fast forward through my Cloud DVR recordings. Service unavailable at this time. Time-saving software and hardware expertise that helps 200M users yearly. We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! I have my DVR set to automatically record several shows. Also - it is so annoying to get to the "record this episode only" option. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . Use the power cord to connect Optimum Stream to a wall outlet. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. 09:20 PM Power cycle your DVR / NVR. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA Both the assistants who I contacted seemed to be reading from a script. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. The problem also happens on our remote receivers when playing a recorded program. I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox. In Task Manager, select More details. Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. It looks like I will have to oversee all of my series scheduled recordings to catch the ones that should be recording but dont or cancel them all and reschedule them. This happens on all channels, and al sorts of programming (TV shows, movies, news, etc). Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. Do not ask or give PII. Invalid Optimum ID, please complete all fields. Will do time shift but not scheduled recording. Select Recordings > Scheduled and press OK to validate your settings. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Please try again later. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! The others, by component connection. MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. The programs were for Home Again recorded on a local channel. Please let us know if the problem returns. X | `>`. Or is it proper to address this on this platform? :), Can you please send us a private message with your full name and full service address to get started? On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Change the video output resolution on TiVo Mini. Also a couple other programs scheduled to record later today are not showing up. Confirm your recording settings by pressing the Menu button on your remote. Would I recommend Samsung to my friends - what do you think? Normally the HDMI port is not connected to the DVR. As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. I'm watching on Roku tv's and I've noticed that the series / shows that were supposed to be recorded yesterday and this morning are still listed under the 'Scheduled' tab, and they did not record. Instead, type "Xfinity Support" there. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. Recording may sometimes work only once or twice. This is what I've tried:, Anything else I'm missing for troubleshooting? att.com. Thank You for your response. They start on time and finish 3 minutes late. We have a UE49MU7070 smart tv recently purchased. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. You will then see the screen flash twice, which means the game is recognized. Having done a full factory reset , retune etc the problemstill persisted. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). None of my scheduled recordings were recorded at all on both Saturday and Sunday. When I checked the app, these out of date scheduled shows did not appear. Samsung know all about this issue but will not admit to it. Recordings from DVR are pix. We have recorded the late night Brian Williams show for ages. Hi @The_Way_I_See_It! I am having issues with the Cloud DVR. Our team wants to reach out and touch base. Copyright Windows Report 2023. I called tech support at Spectrum and spoke to 2 very nice gentlemen but neither seemed to have a clue as to why it happened or what they were doing about it. in, 13-09-2018 Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages Thank you for that information. It seems that intgermittent problems are occuring with Cloud DVR across divisions. Eventually they offered to replace the ks with a Q9F, through the Samsung CEO office (as I had escalated this to the higher CEO). Yes on my 65ks9500 since August. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. Want to learn how to use the Support Forums? Now, press Windows button + G again, and you should be able . Press PAUSE while watching any channel. Skip to main content. For example, Penn and Teller Fool Us airs 9pm-10pm. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. We strongly recommend that you upgrade to a more current browser. I answered the Community_Help handle message. Each time you press the button, the output resolution will change. It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. Please try again later errors that lock me out of playing a recording appear to only affect one recording. From here you can cancel the recording, or change the settings (which is what we want to do). It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. I do wish Samsung would get this right. If I choose a different recording it will play fine. Not even when we go to scheduled shows can we find it.
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