I received an online order today I placed Sunday. The thing about it is, the store looked abandoned when I walked in. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. Save time, save money and get shoes that actually fit your kiddo. Order placed on 2/5. WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. Turned his back to me and said "You have a blessed day" while he was walking away. Was it my race that made them believe I could steal? I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. Stores Espaol. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. I was 0.03 cents short so I decided to order a second pair of shoes. I told him his manager and cashier are jerks. 8. I honestly don't see what y'all are complaining about and you shouldn't have a reason to. Before you add an item to your bag, select the "Store Pickup" option. You can narrow down the Sneaker Release List by date, gender and brand. Please check back in 15 minutes as this may be temporary. I called customer service & explained what happened & that I'd like to reorder them & asked if they could send them express or rush shipping ( their quickest options) free of charge due to the error. If you previously created a Winners Circle account and forgot your password, we can help you with that. And there are two of you. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! Accessibility Resource Center Skip to main content. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". Some other details to consider: If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery: Some items may only be available online or only available in select stores. 2023Finish Line, Inc. All Rights Reserved. I contacted the online chat option and the customer service representative said it was because of a website issue. When I walked toward the entrance the initial salesman said "thanks." Tip for consumers:Finish Line customer service might as well not exist. He replied "sorry about that." (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! Then I reply "I can go to another store for these shoes." Last year I purchased some shoes online for my husband's Christmas gift. I still was not able to complete the order. The credit check will take 3 days. Does Finish Line offer international shipping? If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. The shoes moved to shipped status so I kept waiting. They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase. I will definitely not be returning to this store. He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. We may cancel orders that exceed these limits without prior notice. My expected delivery date hasnt changed so hoping thats a good sign as well. It's like eating at a restaurant where the food sucks. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. I left and came back about 3 mins later to get the store information. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. Since I didn't really get a reason I called the customer service number that was provided in the email. we have been trying to upload the KF "Delvqty" data from ECC to IBP we are linking the sales qty from the CUPA table to PA Delvqty KF. This is the response from seller support Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! No, Finish Line is not a scam. This could be attributed to no inventory available or insufficient/incorrect billing information." You can use the same address or edit it here. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was outraged. This complaint was posted by a verified customer. what a mistake. However, if youre unable to pay using one of these methods, please visit a Finish Line store to pay with cash. 6. I am really disappointed with this company and feel like they scam you to order. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. The Pro Max has hopped between that and Processing for a few days. Personal Business. Etsy sends both you and the buyer an email about pending/processing orders and again after they either complete processing and it is safe to ship or if they were unable to complete processing and canceled the order. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? WebWhy is my purchase still processing? WebPolicies. Territories we do business in. I provided them with the tracking and here we are 7 days later still no shoes being shipped. Basically there is nothing to do other than wait for it to finish processing. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! I am just worried that it might not come within the said ETA. I do between 10 - 20 order a day and rarely have penders. The shoelace was dirty with some orange stuff. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. Don't pay extra because you do not get your order faster. One agent lied and told me there was no manager available and once I insisted, she put one on the phone. Out of approximately 9 products I ordered, 9 were not available. When I told her this was an unacceptable answer and asked to speak with a customer service manager she told me none were available, I argued with her for several minutes before she agreed to find me a manager and placing me on hold yet again. Another 30 minutes passed and the only answer I kept getting was no one is available and then she informed me that the shoes are no longer available and there was nothing they could do. This has never happened to me before. Not let us find something similar or nothing, just sorry. I never entered a code. My son purchased a pair of expensive tennis shoes from Finish Line. Oh well I've seen 3 customers come and go in this time. If there is a rating lower than one, that is what this company deserves! Finally I am about to pay and the cashier ask if I want to give to charity for children. Is that message also on your seller central homepage? Got a team order to place? An authorization to charge results in a pending transaction or hold on your account for the amount of the order. I've shopped faithfully for years at Finish Line. If it does, you can order it online and pick it up at your local store. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. I wanted him to send me a return label to return it. You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers. Now I was highly disappointed in Ray. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. If so, it could be that someone (possibly a buyer) has made a complaint about something youve sold or have listed. Generally, these tax holidays relate to back to school purchases related to Finish Lines business and occur during July and August of each year although the tax holidays may also occur at other times during the year. I called them and they could see my order but didn't know why it hadn't been sent to me. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. We don't charge your debit or credit card for your order until it ships. For a full listing of our sizing charts, Buy any pair of kids' shoes online and return them for FREE if they dont fit. THEN I try to live chat Finish Line only to find out they have their live chat closed. How do I contact Finish Line's customer support team? How rude! My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon. For 40 dollars as well! I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. There was no other customers in the store but me. Never again I put the step in that store. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). If your coupon is still not working and you believe that it should, we're here to help. We were then approached by another employee who failed to properly explain what should have taken place. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Confirmation email that order is ready for pickup, Credit card used for your online purchase, Valid photo-id (Driver's License or State ID). Click the Bag icon to view the items in your shopping bag. WebIt takes minutes to find a way to work with Maintenance Work Order. My disappointment is that they are not gift-friendly (if you don't live local to a store.) Horrible customer service. You'll receive a confirmation email after each shipment leaves our warehouse with shipment Your debit or credit card will be charged once your order has shipped. PLEASE do something about this. Makayla said the store number was 353. I assumed that it being the start of the month that some peoples cards might have expired and maybe the end of May is a good time for expired cards? I just so happen to check my statement and noticed that there was a charge that I did not authorize. The computer girl said no you can't. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. I said to her "I can't spend $210 on the comfort of one shoe. They still charged me shipping for an item they screwed up. Use your STATUS across our brand family, JD Sports and Finish Line. Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. When I ordered the sneakers the customer service representative sounded like they were unprofessional. They give me a receipt and never say anything else. WebWe are still working hard to bring you fresh content and good vibes, even in these trying times! why is my finish line order still processing. This review was chosen algorithmically as the most valued customer feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If there is a balance on your gift card and the gift card is not being accepted, we're here to help. You can pay using a Finish Line gift card. Finish Line Customer Support Lowest Rating. I was just charged on my credit card and have a pending charge on my credit card for an order that never went through your website 4 days ago? Of course I know I have those options. I again said to her there was no one in here. No one was in the store except for me as a customer and four as employees, which I eventually discovered. Ummm until the items sell you dont know what your sales will be. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Contacted customer service and returned them to recieve a a pair of 7.5 mens, 9 in women's. Can I return an item purchased from Finish Line? If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. The representative only said "sorry". I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. 21 days? Was it because I was black this happened? Well, this year I decided to give them another try and the same thing happened again. After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. Yes, Finish Line offers international shipping to many countries. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. Our coupons and other promotional discounts cant be applied towards the purchase of some of the items we offer for sale, which are listed, Finish Line stores may offer Last Chance In-Store promotions from time to time. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. I am completely disappointed with everything they have done. I am not happy at all about my experience with finish line. To apply Winners Circle Rewards to an order, Winners Circle members with rewards can enter their Winners Circle number and their reward number. I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please! The company is upfront about its pricing and shipping costs. Provide the shipping address and destination for your order. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Shipping charges may apply. You have the option of using a Visa or MasterCard debit card to make an online purchase. As I continued to watch their interactions I saw him shove her multiple times into the front cabinet. Even if its little I'm fine with that. They are having a laugh arent they? I said how will I be able to know if they are comfortable. Tip for consumers:Don't trust this company. They also gave me a $20 discount for a future purchase (way to keep a customer, finish line!) 9/20 7.57 They were busy talking to other customers with the same issue! The manager who spoke with us stated the shoe was missed marked. Access it all with exclusive product releases, big ticket giveaways, & app-only content. For information on creating and submitting your plan, search for Appeal the Removal of Selling Privileges in seller Help. I asked for another pair of KDs comparable and was told that was not an option. You can download a reminder on iCal or Google Calendar. If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. If, after 7 days of not having picked up your order, you will be sent an email to make you aware that your order has been shipped to your billing address. When I called about the item, I was on hold for 40 minutes. Once again thanks Amazon for being a pain in the Arm. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide. So finish line take money but you still do not receive the product! I did a test and purchased something from myself and my order has also been on pending for the last couple of hours, although money has been debited from my account already. I contacted them and I was informed free shipping is only for full price items (lets just add it is Black Friday so a huge sale day). Please note that the Store Pickup Availability message will not change until a size is selected from the size dropdown menu. Share your photos and videos with others to prove the truth of your words. I was assured that the "authorization charge" would come off once the shoes shipped. This offer is subject to coupon exclusions. Browse by category, e.g., Mens Running, using the top navigation at the top of every page. Go to the DocHub website and click on the Create free account key to begin your registration. Really? Because of this, I will NEVER shop online at Finish Line again, and I will never visit any location bearing its name. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off.
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